Delivery Policy

Everything we sell is a digital product. There is no physical shipment, and no delivery charge is ever added to your order.

How and when you receive your purchase

• As soon as your payment is confirmed, your licence key is shown on the order confirmation screen and sent to you by email — typically within a few minutes.
• The same email contains the download link for the installer and a link to the installation and activation guide.
• You install the product, then enter your licence key to unlock it. Some editions distributed through a third-party app store are licensed by that store instead and need no key; where that applies, the product page says so.

Delivery is automatic and does not depend on our office hours, so an order placed at any time on any day is fulfilled the same way.

If your key has not arrived

If your licence key or download link has not reached you within 30 minutes of payment, please check your spam folder first, then search your inbox for the product name.

If it is still missing, email beka@greenroadgroup.com.ge with your order number and the email address you used, and we will send it to you. Your order is not lost — payment and delivery are recorded separately, so a key that has not arrived can always be re-sent.

Installation help

Full instructions for activating, reinstalling, moving to another computer and renewing are on our Licence & Activation Help page.